Returns and Exchanges
Returns and Exchanges
30 Day Return Policy
We want you to have the most amazing experience which is why we have a 30 day super easy return policy from when you receive your original order.*
30 Day Exchange Policy
Ordered the wrong size or want to change the style you ordered? That's no problem! You have 30 days to exchange your ring after you receive your original order.*
Lifetime Warranty
All of our products come with a Lifetime Warranty. If you experience any issues with your items you can submit a claim to have it repaired or replaced.
Frequently Asked Questions
I ordered the wrong size, can I exchange my item?
Yes, you can exchange any new or unworn item up to 30 days from your original order's delivery date. This includes any style changes or store credit as well. Scroll up to get the process started! After the 30-day window, we can still resize and service your item under our Lifetime Warranty.
When will I receive my new exchange order?
Once your return package has been received, we please ask that you allow our returns department 2-4 business days to process your exchange. Once processed, your exchange order will ship the following business day with an estimated 4-7 business day transit time. We will send a new order confirmation at the time of processing.
How long do I have to exchange my items?
Once your original order has been delivered, you have 30 days from that delivery date to send the items you wish to exchange back to us. The return package must have a postmark date within the 30-day window in order to be approved by our returns department. This window does not reset after an exchange submission.
Are return labels provided for exchanges?
We do not provide return labels for exchanges. However, we will cover any shipping costs for the exchange order back to you, as well as any duty charges for Canadian customers. If any items are returned in worn condition, a 20% restocking fee may be held from your refund total or invoiced with your new exchange order prior to processing.
What is the most economical way to send back my return package?
For US customers, we recommend shipping your package back through USPS Ground Advantage.
For Canadian customers, we recommend shipping your package back through Canada Post Tracked Packet USA.
Please note: You do not need to send us the return tracking number, but we do ask that you keep your receipt until you receive an exchange or refund confirmation email.
Can I send my newly purchased item back for a refund?
Yes, you may send any new or unworn item/s back for a refund up to 30 days from your original order's delivery date. Scroll up to get that process started! Please note: any items listed as “FINAL SALE” are non-refundable.
How long will it take before I receive my refund?
Once your return package has been received, we please ask that you allow our returns department 2-4 business days to process and send your refund confirmation email. Once processed, it will take your bank roughly 3-5 business days to display the funds in your account. Please note: Shop Pay refunds may take up to two weeks to receive back to your bank account.
Can I be refunded for any taxes or duty charges on my original order? (Canadian Customers Only)
*Canadian Customers Only. The taxes collected at checkout are used to cover duty charges on imports and are non-refundable upon delivery confirmation of your original order.